Refund policy
Returns
Due to the artisanal and perishable nature of our products, all sales are final. We do not accept returns or exchanges for any reason other than shipping damage.
Damaged or Destroyed Items
We take great care in packaging our jars for transit, but we understand that accidents happen during shipping. If your order arrives broken, leaking, or destroyed:
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Contact us within 24 hours of delivery at info@levantry.ca
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Include your Order Number and clear photos of the damaged packaging and product.
Once we verify the damage, we will promptly ship a replacement or issue a refund to your original payment method.
Exceptions
We cannot offer refunds or replacements for:
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Items reported damaged more than 24 hours after delivery.
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Orders with incorrect shipping addresses provided by the customer.
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Personal taste preferences.
Questions?
If you have any issues with your order, please reach out to us at info@levantry.ca or through our Instagram @levantry.ca. We are a family-run business and want to ensure you have the best experience with our pantry staples.