Shipping policy

Worldwide Shipping

• Global Delivery: We are proud to offer worldwide shipping from our home base in Ottawa, Ontario.

• International Reach: Whether you are in the United States, Europe, or anywhere else across the globe, we can get our chilis to your door.

• Customs & Duties: For all international orders, please note that the recipient is responsible for any local customs fees, duties, or taxes applied by your country’s postal service.

Fulfillment & Handling

• Hand-Packed Quality: Every order is hand-packed with care to ensure your jars are ready for their journey.

• Order Notifications: You will receive a confirmation email with a tracking number as soon as your order has been labeled and dispatched.

Shipping Rates

• Calculated Shipping: Real-time shipping costs are calculated at checkout based on the weight of your jars and your delivery destination.

Returns & Damages

• Damaged Goods: If your jar arrives broken or leaking, please contact us within 24 hours with a photo of the package so we can resolve the issue immediately.

• Final Sale: Due to the artisanal and perishable nature of our food products, all sales are final once shipped.