Shipping policy
Canada-Wide Delivery
- Proudly Made & Shipped from Ottawa: Everything we make is crafted with care right here in Canada’s capital, Ottawa, and shipped straight from our kitchen to your front door.
- Coast-to-Coast Coverage: From major urban centers to rural communities across every province and territory, we deliver to all Canadian addresses.
- Built for Canadian Winters (and Summers): Glass jars and temperature-sensitive artisanal goods require extra protection. We use heavy-duty, insulated packaging and secure cushioning to protect your order against transit bumps and extreme weather.
Fulfillment & Handling
- Hand-Packed Quality: Every order is hand-packed with care to ensure your jars are secure and ready for their journey.
- Order Notifications: You will receive a confirmation email with a tracking number as soon as your order has been labeled and dispatched.
Flat-Rate Shipping
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Simple Flat Rates:
- Ontario & Quebec: $9.99 flat rate
- All Other Provinces: $14.99 flat rate
- Maximize Your Shipping Value: Because we charge a single flat rate, it costs the exact same to ship 1 jar as it does 10+ jars. Build a 6-pack bundle or stock up on your favorites to get the absolute most value out of your delivery fee! Free delivery over $100.
Returns & Damages
- Damaged Goods: If your jar arrives broken or leaking, please contact us within 24 hours with a photo of the package so we can resolve the issue immediately.
- Final Sale: Due to the artisanal and perishable nature of our food products, all sales are final once shipped.